Refund policy

Refund policy

RETURNS and REFUND POLICY

Guarantee:
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your purchase or it is defective, you are able to return it within 7 days for a full merchandise refund or exchange. Videos, software and custom built products ( to customers specifications) are non-returnable.

 

Returns and Exchanges:
Any defective item customer receives is fully exchangeable. We will issue a call tag for damaged item and send out a replacement at no extra cost to the customer. Please make sure to package item in its original container. 

 

Customer is allowed to exchange current item purchased with another different item. Customer would have to pay for return shipping of current item and then shipping and price difference of new item to be sent.

 

Customers not completely satisfied with item are allowed to return it, providing it is done within 7 days. Customer is fully responsible for the return shipping cost. Once item has been received and inspected for no damage then a refund, minus the initial shipping cost, will be given. This process normally takes up to three weeks.

 

Items that are shipped internationally ( except for Canada ) are not able to be returned or replaced. Also the brokerage fees, taxes, or duties that may have been paid are non-refundable. 

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